NICE - Director, Customer Success, CX
Requirements
• Bachelor’s degree in Business, IT, or a related field required; MBA preferred. - 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS. - 5+ years of experience with NICE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.). - Proven success managing large, strategic enterprise clients with global footprints. • Expertise in contact center operations, cloud migration, and AI/automation adoption. - Strong understanding of NICE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics), and integration frameworks. - Excellent stakeholder management, communication, and presentation skills—comfortable engaging with C-suite. - Analytical thinker with experience using Salesforce, reporting dashboards, and strategic planning frameworks. - Demonstrated ability to lead through influence in matrixed environments and manage multiple competing priorities. • Up to 25%, including key customer meetings, strategy sessions, and industry events.
Benefits
• This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
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