smart-working-solutions - Smart Working Solutions - Senior ServiceNow Engineer (Remote, Full-Time), India [AS217]

Remote - Pune / Cochin / Coimbatore / Gurugram / Kochi / Kolkata / Noida3mo ago

Remote Senior APAC Banking Insurance Solutions Architect Support Engineer Business Intelligence Analyst REST SOAP Governance

Requirements

• 6+ years of experience working with the ServiceNow platform • 5+ years of experience with ServiceNow ITSM • 5+ years of ServiceNow development experience • 3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong • ServiceNow expertise is present) • 2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management / operational resilience in regulated environments) • 2+ years of experience supporting SOX or audit/compliance processes • Strong understanding of enterprise service management, incident management, and risk workflows • 2+ years of experience with integrations using REST/SOAP APIs (or equivalent experience with API/integration development) • 2+ years of experience working with stakeholders, including non-technical users (or experience in Business Analyst / Product-facing roles translating requirements into solutions) • Experience with ServiceNow ITOM and CMDB • Experience with infrastructure, asset, or configuration management systems • Experience working within regulated industries (e.g. insurance, banking, fintech)

Responsibilities

• Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities • Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement • Configure and develop custom workflows, modules, and applications within ServiceNow • Implement and enhance incident management, risk, and operational resilience workflows (DORA) • Support and improve SOX and audit compliance processes through ServiceNow solutions • Work closely with stakeholders to translate business requirements into effective ServiceNow solutions • Engage with non-technical users to ensure solutions are practical, usable, and aligned with operational processes • Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems • Contribute to platform governance, standards, and best practices • Ensure solutions follow secure, compliant, and enterprise-grade development standards • Support ongoing platform optimisation, upgrades, and enhancements

Benefits

• Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter) • No Weekend Work: Real work-life balance, not just words • Day 1 Benefits: Laptop and full medical insurance provided • Support That Matters:Mentorship, community, and forums where ideas are shared • True Belonging: A long-term career where your contributions are valued