Opus Training Inc. - Customer Success Manager
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Requirements
• 3+ years in a Customer Success, Relationship Management, Account Management, or similar role • Experience building and maintaining relationships, while working to mitigate churn and drive engagement • Empathetic, positive attitude with a desire to help our customers reach their goals • Experience working with customers with multiple units and stakeholders within an organization • Exceptional communication skills, highly organized, collaborative and detail oriented • Experience working in a hospitality environment is a plus • Familiarity with productivity tools such as Salesforce, Intercom, G Suite and Zoom a plus
Responsibilities
• Build strong, long-term relationships with customers as the trusted, consultative advisor on training product functionality • Onboard and support onboarding of new customers including leading implementation and training calls • Conduct regular reporting to ensure customers optimize our product/service, issues are resolved effectively, and customer goals are met • Monitor and service ongoing emails, calls, and live chats with platform users within required SLA • Troubleshoot technical issues raised by customers, and uncover new ways to improve our product • Support deployment of survey initiatives in order to methodically receive customer feedback • Participate in on-call rotation alongside the Customer Success Team for off-hour coverage • Partner cross-functionally on projects to improve the customer experience via feedback, insights, and internal process improvements
Benefits
• Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • On average, how many customer accounts have you managed at one time? • Please describe a time when you onboarded a new customer onto a product or technology. What was the technology, and what role did you play in ensuring the customer’s successful adoption? • Please indicate your current state of residence.
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