Cordance - Customer Success & Account Manager
Requirements
• 5–8+ years combined experience in Customer Success, Account Management, and Residence Life/Housing. • Proven success with task and project management. • Proven ability to retain an existing customer base and optimize the customer experience, fueling increases to ARR targets. • Strong executive presence and presentation skills. • Residence life or housing operations experience. • Experience with systems like Salesforce, HubSpot, MailChimp, Subskribe, and Canva. • Conference presentations and association involvement. • Willingness to travel. • Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.
Responsibilities
• Strategic Customer Partnership • Own executive-level relationships within assigned territories. • Lead strategic business reviews demonstrating value and ROI. • Advocate for customer needs internally. • Retention, Renewals & Revenue Ownership • Own renewals end-to-end including forecasting and negotiation. • Identify and mitigate churn risk. • Lead value-based pricing and expansion discussions. • Expansion & Growth • Expansion & Growth • Identify upsell and expansion opportunities. • Drive expanded adoption across housing and residence life functions. • Industry Engagement & Thought Leadership • Represent eRezLife at regional and national housing associations. • Present at conferences and industry events. • Travel as needed for customer and association engagement. • Product Adoption & Operational Excellence • Participate in the onboarding and adoption process for clients. • Translate customer feedback into product insights and recommendations. • Maintain CRM discipline and contribute to marketing efforts.
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