3e - Customer Success Manager
Requirements
• Experience supporting renewals, retention, or expansion within a recurring-revenue business • Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence • Experience using CRM and customer success tools such as Salesforce or similar platforms • Exposure to environmental, regulatory, compliance, or other complex B2B software environments • Experience supporting mid-market or enterprise customers • Experience working with geographically distributed customers and traveling for onsite meetings • Location and travel • This role follows a remote work arrangement and must be based in Texas. Travel and requires 10–20% travel. • Pay Transparency: • The estimated On-Target Earnings (OTE = base salary + variable) for this role is $78,000 -$84,000. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. • In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Responsibilities
• Build trusted relationships with customer stakeholders across your assigned book of business • Partner closely with your Account Manager to support renewals, retention, and growth opportunities • Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively • Execute customer success plans that align product value to each customer’s goals and priorities • Conduct proactive outreach and regular customer meetings to maintain engagement and momentum • Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals • Develop and execute action plans to mitigate risk and improve customer outcomes • Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience • Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners • Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery • What Makes You a Great Fit • 2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role • Experience in SaaS, technology, information services, or a similar environment • Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders • A customer-first mindset paired with strong business and commercial awareness • Experience driving product adoption, engagement, and customer outcomes • Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams • Strong communication skills, with the ability to explain value clearly and confidently • Comfort navigating ambiguity, shifting priorities, and a fast-paced environment • Ability to learn multiple products and become a strong generalist across a broad solution set
Benefits
• Health, dental, and vision insurance • Life insurance and disability coverage • Open PTO and parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) • 3E is currently authorized to hire in the following U.S. states: • Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
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