singular - Customer Success Manager

• Serve as client advocate in all respects of the Singular product, project managing all customer onboarding and overseeing all technical solution deliveries to get clients properly implemented on our solution. • Regularly meet and engage customers to understand how they are using the platform and provide ideas, training on product features and enhancements that will further increase customer engagement and retention. • Consistently meet or exceed customer retention goals and applicable success metrics. • Work closely with internal resources on escalation and resolution processes for critical customer issues. • Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular’s product. • Identify incremental revenue opportunities and hold regular QBRs (in-person and remotely). • WHAT’S IMPORTANT • 3+ years professional experience supporting a SaaS-based business model in client services, customer success or account management. • Prior experience leading technical implementations and supporting technical relationships with large companies–mobile user acquisition or product-related role in mobile is a HUGE plus. • Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies. • Consistent record as a top performer in a customer success role understanding client’s needs • Passionate about working in a high-touch customer-facing role and interest for complex technology. • Self-starter, excellent communication and presentation skills, highly refined interpersonal skills. • Enjoys working in a fast-paced, growth environment. • Positive, “can-do” attitude! • Travel onsite to customer locations where appropriate • Provide regular updates to Client Success Director, product team and management on customer satisfaction • A key measurement will be: customer renewals, churn and account growth • Technical or Special Knowledge: Knowledge of ad technology, mobile, media, SaaS models, etc. • Experience: Strong presentation skills, 3+ years account management and sales experience, proven track record of success managing large accounts, experience with mobile, online advertising, ad-technology and understanding of international markets • Education: Bachelor’s degree in Business or Marketing