singular - Customer Success Manager (EMEA)

• Serve as client advocate in all respects of the Singular product, project managing customer onboarding, and overseeing technical solution delivery to ensure proper implementation. • Regularly meet and engage customers to understand how they use the platform and provide training, guidance, and insights to increase engagement and retention. • Consistently meet or exceed customer retention goals and success metrics. • Work closely with internal teams on escalation and resolution of critical customer issues. • Become a trusted advisor to customers, deeply understanding their needs and helping solve or simplify pain points through Singular’s product. • Identify incremental revenue opportunities and lead regular QBRs (virtual and, where relevant, onsite). • WHAT’S IMPORTANT • 3+ years of professional experience in a SaaS-based environment in client services, customer success, or account management. • Prior experience leading technical implementations and managing technical relationships with large companies—experience in mobile user acquisition or mobile product roles is a strong plus. • Strong understanding of the mobile marketing ecosystem (MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies). • Proven track record as a top performer in a customer success or account management role. • Strong passion for customer-facing roles and complex technology environments. • Excellent communication, presentation, and interpersonal skills. • Self-starter mindset with the ability to thrive in a fast-paced, global environment. • Positive, “can-do” attitude. • Travel onsite to customer locations where appropriate. • Provide regular updates to Client Success leadership, product teams, and management on customer satisfaction. • Key success metrics include customer renewals, churn, and account growth. • Strong knowledge of ad tech, mobile, media, and SaaS business models. • 3+ years of account management/sales experience with exposure to mobile, online advertising, and international markets. • Bachelor’s degree in Business, Marketing, or a related field. • EQUAL OPPORTUNITY