Everfield - Customer Success Manager
Requirements
• Professional-level English (written and spoken) • Proven experience in B2B SaaS customer success, account management, or similar role (3+ years) • Strong communication and relationship-building skills with the ability to influence stakeholders • Commercial mindset with experience in renewals, retention, or upsell • Excellent time management and ability to prioritise across multiple accounts • Proactive, self-motivated, and comfortable working with minimal supervision • CRM proficiency • We know nobody ticks every box. If the role energizes you and you want to grow with our customers, please apply—even if you don’t meet 100% of the criteria. • Experience working with operational or field service teams is a strong plus
Responsibilities
• Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor • Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio • Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity • Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution • CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed • Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively • Guide customers through initial setup, trial, and early adoption
Benefits
• Base salary of £30,000–£40,000 per annum + performance-based bonus tied to renewals and upsell metrics • Direct impact on customer growth and retention in a scaling SaaS business • Hybrid setup with flexible working hours • A small, experienced, and supportive team • A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee • Clear product value and established customer base to build on • Workations, team events, and a strong internal culture
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