sonatype - Customer Success Manager

• Experience in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in B2B SaaS. • Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security). • Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations. • Comfort operating in an environment that requires prioritization, focus, and consistent execution across a portfolio. • Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution. • Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution quality and speed. • ## Things That We Are Proud Of • 2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing! • 2025 AI Compliance Solution of the Year - AI Breakthrough Awards • 2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology • 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report) • Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024 • Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year." • SD Times: Best in Show Security • Fast Company Best Workplaces for Innovators 2024 • The Herd Top 100 Private Software Companies 2024. • Diversity & Inclusion Working Groups • Parental Leave Policy • Paid Volunteer Time Off (VTO) • At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.