lovable - Customer Success Manager
Requirements
• Experience in CS, account management, or solution consulting in SaaS or AI • Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts • Strong communicator who blends empathy, business acumen, and technical curiosity. • Ability to translate technical capabilities into clear business outcomes • Skilled at running onboarding, QBRs, and success plans with multiple stakeholders • Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice • Comfortable with ambiguity and iteration in a fast-moving, high-growth environment. • Bonus: experience supporting developer tools or AI-native products
Responsibilities
• Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts • Build and execute success plans aligned with customer goals and product capabilities • Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value • Partner with Product and Engineering to surface feedback and shape roadmap priorities • Partner with FDEs to solve complex needs quickly, pairing business context with technical execution. • Collaborate with AEs to identify and qualify CSQLs for expansion. • Troubleshoot blockers, coordinate internal support, and ensure fast resolution • Track health scores, usage, and adoption metrics to identify risks and opportunities • Build Customer Success playbooks and new processes based on learnings • Act as a strategic advisor - guiding customers on best practices, new features and workflows • WHAT SUCCESS LOOKS LIKE • Customers reach time-to-value fast and expand use across teams. • Renewals are earned through visible impact and trust. • Lovable becomes mission-critical to how customers build and innovate. • You’re seen as the bridge between customers, product, and growth.
Benefits
• Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. • We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
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