vanta - Customer Success Manager, Strategic
Responsibilities
• 10+ years of experience as a Customer Success Manager, Account Manager, or similar customer-facing role for a SaaS company • Proven track record managing strategic or key accounts, with experience supporting customers with 10,000+ employees • Experience managing a focused book of business (5-10 strategic accounts), not high-volume account management • Demonstrated expertise in land and expand motions, working collaboratively with sales teams to identify and execute on growth opportunities within existing accounts • Strong project management skills, with experience coordinating complex, multi-quarter initiatives across multiple stakeholders • Executive presence and ability to build trusted relationships with C-level stakeholders, including CISOs, CIOs, and Chief Compliance Officers • Experience handling complex onboarding, implementation, adoption, value realization, and renewal strategy for enterprise customers • Self-starter with the ability to work autonomously in ambiguous, fast-paced environments • Track record of being metrics and data-driven, with clear examples of driving customer health and business outcomes • Experience running strategic Executive Business Reviews (EBRs) and value realization conversations with executive stakeholders • Ability to navigate complex, multi-stakeholder organizations and align diverse groups around common goals • Strong problem-solving skills and a bias for action, with the ability to get creative and roll with ambiguity • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. • What you can expect as a Vanta’n: • Industry-competitive salary and equity • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans • 16 weeks paid Parental Leave for all new parents • Health & wellness stipend • Remote workspace, internet, and cellphone stipend • Commuter benefits for team members who report to the SF and NYC office
Benefits
• Cash Range $194K – $228K • Offers Equity • This role is also eligible for medical benefits, 401(k) plan, and other company perk programs. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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