versapay - Customer Success Manager
Requirements
• 2–5 years of experience in Customer Success, Account Management, or Program/Project Management • Experience owning the full renewal process • Proven ability to manage a large book of business with a data-driven, scaled approach • Strong communication and organizational skills with the ability to prioritize across competing demands • Experience building and executing customer programs or playbooks that drive measurable outcomes • Comfort working in a fast-paced, high-growth environment • Experience with MRI software is a plus • Experience in Commercial Real Estate is a plus • Candidates with 5+ years in Accounts Receivable would also be considered
Responsibilities
• Own the success of our Commercial Real Estate customers, developing scalable playbooks and touchpoints to drive engagement and retention • Serve as a trusted advisor to customers, helping them achieve their goals and maximize ROI • Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth • Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver value at scale • Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer • Track and manage renewals, escalations, and at-risk accounts in coordination with internal stakeholders • Maintain accurate account records and activity logs within SFDC and HubSpot
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