vetcove - Account Manager / Customer Success
Requirements
• 4+ years in account management • Bachelor's Degree • Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts • Excellent time and process management skills • Experience in developing client facing reports with actionable insights and recommendations • Experience in developing and presenting data analyses and partner business reviews • Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel • Interest in client relationship building and willingness to travel for client-facing events • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
Responsibilities
• Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity, being a long term strategic advisor to clients • Craft agendas, host weekly meetings, and stay on top of actions items for key accounts • Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients • Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts • Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders • Work with product and engineering on client feedback loop, bug identification and resolutions • Work with onboarding and implementation to on-board new acquisition clinics • Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform
Benefits
• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Monthly team events • The typical base pay range for this role across the U.S. is: $70,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. • In addition to base compensation, Vetcove offers a comprehensive benefits • package. Please refer to the “Benefits (Full Time Roles)” section above for more
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