NavVis - Customer Success Manager

US Remote / Hybrid (NavVis Inc.) - Hybrid$58k - $98k4mo ago

In Office Mid NA Customer Success Manager Account Manager Customer Success Customer Onboarding Reporting

Requirements

• SMB (Small-Medium Businesses) • The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results. • This role covers the Mountain West region, so we're looking for someone who is either currently located in, or open to relocating to, one of the following states: Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Missouri, Texas, Wyoming, Colorado, New Mexico, or Utah.

Responsibilities

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders • Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction • Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts • Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success • Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively • Track and report on key account health metrics, and lead initiatives to address risks or drive improvements • Communicating effectively at all levels of the organization, keeping stakeholders informed

Benefits

• The hiring range for this role is $57,800 – $98,260 per year base salary, with a total on-target earnings (OTE) range of $68,000 – $115,600. This reflects the full span across all US locations where this role can be based; your specific range will depend on your location. We believe in good faith that this is the range of possible compensation at the time of this posting. Actual compensation within this range is based on skills, experience, and qualifications.