TaptapSend - Business Operations Manager — Commercial Finance
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Requirements
• 4–6+ years in a high-performing analytical environment — investment banking, consulting, FP&A, or startup/scale-up finance • Proven ability to build and own complex financial models from scratch • Highly analytical with strong Excel skills (SQL desirable); able to work with large datasets and translate analysis into clear, senior-ready outputs • AI-native in your approach — you actively use AI tools to work faster, build smarter, and push the quality of your outputs further • Excellent communication skills; experience preparing materials for senior stakeholders or external audiences (board decks, investor updates, or similar) • Nice to have: experience in fintech, payments, or emerging markets; fluency in languages beyond English • Outgoing — you love speaking to people and enjoy building meaningful relationships • Execution Oriented — we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation • Mission Oriented — you are passionate about working for a net positive organisation / tech for good • Organised — you have a system for how you approach your work that can keep you on track in a scrappy startup environment • Driven — you thrive in a fast-paced, target oriented company • TAPTAP VALUES https://www.taptapsend.com/our-values • Propose solutions • Be proactively candid, with yourself and others • Love the particular • Create positive energy • Maybe, even have fun
Responsibilities
• Own the build and refinement of TTS’s core financial models, developing them to the standard of rigour and clarity that external audiences demand • Lead major planning cycles end-to-end — owning the inputs, the model, and the output across growth, opex, and country-level planning • Run sections of monthly business reporting fully autonomously, producing outputs ready for senior leadership independently • Work closely with the Founder and senior leadership to prepare board materials and investor-facing content independently • Partner with cross-functional teams — including Product, Marketing, and People Ops — to provide financial rigour and analytical support that drives better decisions across the business • Support new business units as they scale, acting as the strategic finance business partner for for emerging areas of the business from the ground up • Take on ad hoc analytical projects that directly support business performance — from deep-dives on specific markets to pricing analysis and competitive bench marking • Bring structure and clarity to complex problems, translating raw data into insight and insight into action • Help shape how we think about financial planning and analysis as TTS grows — building the processes and frameworks that will serve us at scale
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