OpenTable - Workforce Management Scheduler
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Requirements
• Strong knowledge of WFM platforms such as Playvox, Teleopti, Verint & Omni, and how to use them to optimise performance • Solid understanding of core contact centre metrics including ABN, ASA, AHT & adherence, and how they translate into action • A customer-first mindset, with proven strengths in problem solving, teamwork, adaptability, planning & decision making • Confident communicator, able to engage clearly across channels with large, global teams of 100+ people • Ability to build strong, trusted partnerships with stakeholders across teams, functions & regions • Highly organised with sharp attention to detail, thriving in fast-paced, deadline-driven environments • Strong critical thinking skills, able to form hypotheses, interpret data & make smart calls even when data is limited • Comfortable using tools like Google Docs, Sheets & Excel to analyse, track & communicate insights • Flexible approach to working hours, including mornings, evenings, weekends & holidays, to support a global operation, paired with a proactive, big-picture & self-starting mindset
Responsibilities
• We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. • If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Benefits
• 🌍 Flexibility & time off Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset. • Flexibility & time off • work from almost anywhere for up to 20 days per year • your birthday off • company-wide recharge week • 🧠 Health & wellbeing Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance. • Health & wellbeing • private health & dental insurance • SpringHealth • Headspace subscription • Employee Assistance Program • 📈 Growth & development We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources. • Growth & development • Development Dollars • thousands of on-demand learning resources • ✨ Extra perks Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week. • pension contributions • discounted gym membership • Bike2Work and season ticket loans • Employee Resource Groups • Thursday happy hours • free lunch in the office twice per week • Work Environment & Flexibility • At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. • Inclusion • We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. • If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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