Infinitus Systems - AI Patient Access Specialist
Requirements
• Domain Expertise: Background in Insurance Verification strongly preferred and a minimum of 2+ years of experience in a healthcare field, contact center, or insurance/patient access contact center preferred. • Technical Literacy: Comfortable learning and operating new, proprietary software programs with high speed and precision. • Communication: Strong written and verbal communication skills; ability to explain complex insurance concepts clearly. • Compliance: Ability to work in strict compliance with HIPAA regulations and safeguard sensitive personal health information (PHI). • Detail Orientation: Exceptional attention to detail and the ability to maintain accuracy while managing a high volume of tasks. • Experience in a high-volume Call Center environment. • Previous experience as a Case Manager or Reimbursement Specialist. • 1–2 years of Customer Service or Sales experience. • CORE COMPETENCIES • Problem Solving: The ability to navigate ambiguous payer responses and find solutions. • Collaboration: Working effectively both individually and within a team-based environment. • Adaptability: Achieving results and maintaining quality in a fast-paced, tech-forward environment.
Responsibilities
• AI System Navigation: Assist the Infinitus AI system in completing complex insurance verification phone calls through our proprietary platform. • Platform Training: Work closely with operations and engineering teams to provide feedback that improves healthcare data collection and AI accuracy. • Quality Assurance: Ensure the quality of recorded AI outputs, identifying nuances in payer responses, pushing back as necessary to ensure accurate responses to questions. • Data Entry: Ensure accurate entry of information into proprietary platforms from a number of sources including but not limited to faxes, forms, or information shared verbally from callers. • Adverse Events Handling: Identify, document, and submit Adverse Events during interaction with callers and/or received documentation. • Drive AI Efficiency: Consistently hit daily production and quality benchmarks by swiftly and accurately handling tasks that the AI agent cannot handle. • Peak Season Support: Participate in mandatory periodic overtime during high-volume seasons, new product launches, or system extensions to ensure zero backlog.
Benefits
• Benefits: Comprehensive Health, Vision, and Dental insurance. • Retirement: 401(k) plan options. • Please Note: the following benefits are for salaried employees • Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only) • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture • What to Expect in the Interview Process • Apply & meet our recruiting team • Virtual interviews to showcase your skills • Final onsite loop to meet the team and get to know us better • Chat with our CEO • Curious to Learn More? • Read our Blog https://www.infinitus.ai/blog/ to hear from Infinauts about what we’re building • Discover how our company values (CODES https://www.infinitus.ai/careers/) guide us • Follow our CEO, Ankit Jain https://www.linkedin.com/in/jainankit/recent-activity/all/, for industry updates • We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk!
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