lucidworks - Search Engineer, Technical Support
Requirements
• U.S. citizenship, required due to government contracts • 2+ years of hands-on experience with Lucene/Solr or comparable search technologies (e.g., Elasticsearch, OpenSearch) • 3+ years of professional experience in a customer-facing, level 2–3 technical support role • A bachelor's degree or higher in Engineering or Computer Science, preferred • Experience working in a technical support CRM (Salesforce, Zendesk, or similar) • Clear, confident written and verbal communication with customers over email and phone • Proficiency in Java, plus a scripting language such as Python, Perl, or Ruby • Comfort on Unix/Linux systems: command-line navigation, file permissions, system logs, scripting, and basic networking • Working proficiency with Kubernetes and containerized deployments • Exposure to related open-source projects or other commercial search technologies • Experience in enterprise search, e-commerce, or business intelligence • Familiarity with machine learning, data science, or Gen AI concepts (embeddings, vector search, RAG) • Hands-on experience with a public cloud platform (AWS, Azure, or GCP) • Apache Lucene/Solr, ZooKeeper, Spark, Kafka, Ray, Helm • Java, Python, Linux, Kubernetes, Docker, GitHub, Grafana
Responsibilities
• Field incoming questions and help customers configure Lucidworks Fusion and its components, and understand how to get the most from the product's features • Troubleshoot complex search issues across Lucene, Solr, and related distributed systems • Write clear, reusable knowledge base articles that help the broader customer base solve similar issues on their own • Spot opportunities to bring customers additional value through follow-on products and services • Relay high-value use cases and customer feedback to Product and Engineering so it shapes what we build next • Collaborate across teams to diagnose and resolve critical, high-stakes issues • Participate in a 24/7/365 on-call rotation, including weekends and holidays
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