BVNK - Product Manager - Billing & Fees
Requirements
• Write clear product requirements — Author PRDs, product briefs, and technical design submissions following BVNK's standard templates. Ensure engineering has well-scoped, prioritised work with clear acceptance criteria. • Shape the domain's future — As the Billing & Fees domain matures, help define its team topology, interaction models with adjacent domains (Payments Orchestration, Portals, IAM, Governance), and long-term platform architecture. • Shape the domain's future • What we need from you: • 3+ years of product management experience, with meaningful depth in B2B SaaS, fintech, or payments. • Strong commercial instinct — you can connect product decisions to revenue impact and articulate the ROI of billing improvements to Finance, Commercial, and executive stakeholders. • Direct experience with billing, pricing, or revenue systems is a plus. • Ability to manage ambiguity and build from scratch — this is a new domain with fragmented legacy systems. You thrive in environments where you need to define the problem, build the roadmap, and rally cross-functional teams around a vision. • Data-driven decision making — you use metrics to prioritise work, validate decisions, and demonstrate impact. • Excellent cross-functional collaboration skills — you've worked closely with engineering, sales, finance, and operations teams, and you're comfortable navigating competing priorities across multiple stakeholders. • Technical fluency — you can engage meaningfully with engineers on system design, API contracts, and data flows. You don't need to write code, but you understand how microservices, event-driven architectures, and integrations work. • Strong written and verbal communication — you write clear PRDs, present confidently to leadership, and can distill complex billing logic into digestible stakeholder updates. • Comfort working in a remote-first, globally distributed team across multiple time zones. • What you can expect from us: • Fair and competitive salary at every stage of your growth
Responsibilities
• Own the Billing & Fees product roadmap — Define and drive the product strategy across three core objectives: eliminating misbilling, building an enterprise-scale billing platform, and achieving a 100% self-serve billing experience. • Own the Billing & Fees product roadmap • Eliminate misbilling and protect revenue — Drive the consolidation of fee configuration into a single source of truth, targeting full elimination of misbilling support tickets in the near term, with a long-term goal of zero misbilling events. • Eliminate misbilling and protect revenue • Unify fee configuration — Migrate platform fees, minimum monthly commitment (MMC) fees, and tiered fee models into the Fee Engine, replacing the current mix of Admin UI and spreadsheet-based workflows. • Unify fee configuration • Drive cross-functional alignment — Collaborate daily with dedicated Engineering team, Commercial, Finance, Operations, CRM, and Data teams to ensure fee changes propagate correctly across payment processing, transaction reports, and downstream systems. • Drive cross-functional alignment • Define and track domain metrics — Define and own billing domain metrics. • Define and track domain metrics • Champion the customer experience — Design self-serve billing visibility for Direct Customers and Embedded Partners — consolidated invoices, transparent fee breakdowns in transaction reports, and real-time fee visibility in the Merchant Portal.
Benefits
• Flexible working hours, with hybrid working at its heart • Flexible working • A culture built on passionate, growth-minded people • culture • A flexible approach to holiday • flexible approach to holiday • Opportunities to travel to our offices around the world • offices around the world • An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets • open and creative environment • At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
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