Valon Mortgage - Resolutions Loan Document Specialist
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Requirements
• The Client Experience team is a group of organized and altruistic individuals who provide exceptional customer service to our homeowners. Whether they take ownership of collections, provide guidance to questions, or solve customer issues in real-time, the team acts as the bridge between Valon Mortgage and our customers. Equipped with extensive knowledge of the mortgage industry, each member prides themself on driving Valon’s mission of championing homeownership.
Responsibilities
• Process and manage incoming digital mail, including routing to appropriate departments • Generate and deliver payoff statements to our homeowners. • Fulfill document requests such as payment histories, amortization schedules, and other loan-related records • Research and retrieve missing or historical loan documentation, including prior servicer records when applicable • Process borrower and third-party requests (e.g., authorizations, escrow waivers, and opt-out requests) • Ensure all work is completed accurately and within defined SLAs • Maintain compliance with company policies, investor guidelines, and regulatory requirements • Collaborate with internal teams to resolve document-related inquiries and issues • MINIMUM EXPECTATIONS • Meet or exceed established service level agreements (SLAs) for all assigned tasks • Maintain high levels of accuracy and quality in document processing • Manage workload effectively to prevent backlogs • Meet productivity and quality benchmarks as defined by management • High school diploma or equivalent required; associate or bachelor’s degree preferred • Knowledge of mortgage loan documents and servicing processes is a plus • Strong attention to detail and organizational skills • Ability to manage multiple priorities and meet deadlines in a fast-paced environment • Proficiency in Microsoft Office and document management systems • 1–3 years of experience in mortgage servicing, banking operations, or document processing preferred
Benefits
• $20 – $24 per hour • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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