Inspiren - Senior Business Systems Engineer, AI & Automation

• Experience: 4+ years in business systems, technical operations, revenue operations, workflow automation, or a comparable systems role at a tech company, with clear accountability for measurable outcomes, not just delivering projects. • Hands-on Salesforce administration depth: you have been the accountable admin for a production org — permission sets and sharing models, custom objects and fields, Flow Builder, validation rules, approval processes, reports and dashboards, sandbox-to-production deployment. Salesforce Administrator certification or equivalent demonstrated experience. • Hands-on Salesforce administration depth: • ERP administration experience: hands-on NetSuite administration — roles and permissions, custom records and fields, saved searches, workflows, and the reporting layer. Deep experience with a comparable ERP plus a credible plan to ramp on NetSuite will be considered. • Quote-to-cash fluency: you understand how an opportunity becomes an order, an invoice, and recognized revenue, and where that chain typically breaks between CRM and ERP. • Quote-to-cash fluency: • Data hygiene and migration chops: you have cleaned up a messy org — bulk data operations, deduplication, ownership reassignment, mass updates — and you do it carefully, with backups and a rollback path. • Data hygiene and migration chops: • Specialist-level agentic workflow knowledge: you have built multi-step systems with real integrations, conditional logic, and error handling using Claude, Zapier, n8n, Slack, Linear, Notion, and Salesforce. You know their capabilities and limits intimately. • Specialist-level agentic workflow knowledge: • Prompt engineering fluency: you design and iterate on system prompts and agent configurations to get reliable, predictable behavior from LLMs, and you have a methodology for evaluating agent outputs and catching failure modes before they reach production. • Prompt engineering fluency: • Technical fluency, whether from a software engineering background or built through hands-on practice: you read API docs, understand data structures and payloads, debug integration failures, and pick up unfamiliar platforms without hand-holding. • Technical fluency, • A track record of building trust with non-technical stakeholders, especially in Finance and RevOps: you ask good questions, translate tradeoffs clearly, and drive adoption without requiring top-down mandates. • An AI-native working style: AI tools are core to how you work, not a feature. You can describe specific agent systems and AI workflows you have designed, what failed, and what you built next. • An AI-native working style: • A coaching instinct: you get more satisfaction from a team member building their first automation independently than from solving it for them. You have helped non-technical people level up before and know how to make complex tools feel approachable. • A coaching instinct: • Sound data governance judgment: you think naturally about PHI boundaries, HIPAA requirements, segregation of duties in financial systems, and responsible automation design, and you would never route sensitive data through a workflow without understanding where it goes and who can see it. • Sound data governance judgment: • Salesforce Advanced Administrator or Platform App Builder certification; NetSuite Administrator or SuiteFoundation certification. • Scripting depth in either platform: SuiteScript, or the ability to read and debug Apex and SOQL even if you do not write it day to day. • Experience with iPaaS or integration middleware — Celigo, Boomi, Workato, MuleSoft — connecting CRM and ERP. • CPQ, billing, or revenue recognition tooling experience. • Familiarity with LangChain or similar agent orchestration frameworks for multi-agent architectures. • Hardware or physical-product business model experience: inventory, RMA, and supply chain data in an ERP. • Experience at a growth-stage company building workflows before the playbook existed. • What You’ll Get • What You’ll Get • Great work deserves great support. At Inspiren, you're not just building a product, you're helping reshape how millions of older adults live and age with dignity. Here's how we invest in the people making that possible: • Competitive Pay — Strong base salary, because doing meaningful work should also mean doing well • Competitive Pay • Equity & Upside — Own a piece of what you're building toward safer, more connected senior living • Equity & Upside • Growth & Recognition — Semi-annual reviews built to recognize your impact and invest in where you want to grow next • Growth & Recognition • Tools That Move You Forward — We invest in the best AI tooling available and in company-wide training to use it well, so you're not just working faster, you're building skills that grow your career • Tools That Move You Forward • Global Team, NYC Growing — Teammates around the world, plus a new NYC office as we build out more in-person connection • Global Team, NYC Growing • For U.S.-Based Employees • Health & Wellness — Comprehensive medical, dental, and vision coverage • Health & Wellness • Time Off — Flexible PTO, 5 paid sick days per year, and company-observed holidays • Time Off • Financial — 401(k) retirement plan, plus equity (ISO) in a fast-growing company • Financial • Parental Leave — Up to 12 weeks of paid parental leave for bonding (+ additional leave for birthing parents) • Parental Leave