LucidLink - Senior RevOps Administrator

• 5+ years of hands-on Salesforce administration experience in a B2B SaaS or high-growth tech environment (8+ years preferred -- we will assess depth, not just tenure) • Salesforce Administrator certification (ADM 201) strongly preferred -- a meaningful signal of self-investment and platform commitment • Deep proficiency with Salesforce Flow and declarative automation -- you build without code and know exactly when to hand something to engineering • Strong grasp of CRM data models, user provisioning, access controls, data governance, and the lead-to-close sales process • Disciplined, documentation-first approach to change management -- careless Salesforce changes are how we got here; disciplined ones are how we get out • Excellent communication skills -- you translate technical changes for non-technical stakeholders and collaborate fluently with IT partners • Gong administration experience -- we are expanding our Gong footprint and this will become a meaningful part of the role • Background in Business Systems or IT roles that crossed over into CRM or RevOps administration • Experience supporting 50+ person sales organizations at a company in a similar growth phase • Familiarity with GDPR/CCPA data governance requirements within Salesforce • Experience auditing and rationalizing a bloated RevOps tech stack -- fewer, better-integrated tools is the direction we are heading • What we would like to see accomplished in the first 90 days: • Complete a full Salesforce configuration audit -- document the current state, map the integrations, and flag the top 10 data quality or governance risks • Ship at least 2 meaningful improvements: access control cleanup, a deduplication rule, a flow that replaces a manual process -- something the team can see and feel • Establish a weekly release cadence with a change log and a simple stakeholder communications template • Build strong working relationships with RevOps and IT -- know who to call for what, how decisions get made, and who the real stakeholders are • Own a prioritized backlog of the next 6 months of improvements, reviewed and signed off by RevOps leadership • You will sit within a lean Revenue Operations team, working directly with our VP of RevOps -- a fast-moving function in a critical build phase. The team includes a Revenue Enablement lead and commissions expertise, supported historically by a third-party operations partner that you will be helping to replace. We make decisions fast, own our lanes completely, and genuinely care about doing things right -- not just done. • How You'll Make an Impact • Every deal LucidLink closes flows through Salesforce. Every rep that joins, every account we land, every pipeline call we run -- it all touches the CRM you will own. Getting Salesforce right is not back-office hygiene here; it is foundational to how we scale from 230 people to 500. You will be the person who builds that foundation -- and you will know it mattered. • This role may not be for you if... • You expect a fully defined scope or a team underneath you -- this is a solo builder role and full ownership comes with the territory • You are not comfortable in an environment with legacy tech debt, ambiguity, and fast-moving priorities that do not always wait for you • You would rather wait for problems to be reported than proactively find and fix them before they become someone else's fire • You see documentation and change management as administrative overhead -- here, they are the actual job