Marigold Health - Certified Recovery Coach: App Moderator
Requirements
• Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence. Recovery Coach in Massachusetts is strongly preferred. • Reliable access to internet in a private space (we provide equipment, e.g. laptop) • Comfort operating a smartphone, computer, and software tools such as Microsoft Office , Teams • Ability to document member engagements in an electronic record • A willingness to speak to your personal lived experience with mental health and/or substance use conditions • An ability to work independently, combined with a comfort-level and clear understanding of when to reach out with questions or requests for clarification • Demonstrated ability to create wellness plans and/or recovery goals • Ability to adapt and prioritize tasks to meet the needs of members • A willingness to work evening and weekend hours • And the following would be nice • Experience delivering peer support digitally (e.g. on social media) is a significant plus • Fluency in Spanish is a significant plus
Responsibilities
• App Chat Moderation & Engagement • Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences. Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery. • Use your experience to identify and engage a network of referring agencies as well as add to the database of member resources. • Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members. • Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC-violating content. • Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed. • Member Management • Actively welcome and engage new members as they join the app community, making them feel supported from day one. • Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues. • Monitor crisis situations and ensure a Peer Support Specialist/ Recovery Coach follows up with members who require additional support. • Document your work in our record systems according to Marigold and prevailing standards.
Benefits
• You will report to the Manager of Peer Services • Benefits packages will vary dependent upon full-time or part-time employment status • Access to a 401k • Company-provided equipment to complete your job • $23 - $26 an hour
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