Karbon - VP, Strategic Customer Programs

• 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability. • Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders. • Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication. • Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions. • Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure. • Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up. • Preferred • Background in practice management, accounting, or professional services technology. • Familiarity with Karbon or comparable workflow/work management platforms. • Experience with enterprise rollouts involving custom integrations and multi-tenant architectures. • Prior experience with large franchise networks or tax/accounting industry clients. • This is a rare opportunity to lead one of Karbon's most consequential customer programs - one that will define how we scale into enterprise-tier deployments. The Managing Director, Strategic Account will have direct visibility with the CCO, Sales executives, CEO and program ownership as well as the chance to build something that lasts. If you thrive in complexity, lead through ambiguity, and want your work to leave a mark, this role is for you.