rainfocus - International Project Manager
Requirements
• 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles • Experience in project managing software implementations • Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations • Experience managing multiple concurrent projects or client engagements simultaneously • Proficiency with project management tools; experience with Jira is a plus • Strong written and verbal communication skills, including experience presenting to executive-level stakeholders • Excellent interpersonal, organizational, analytical, and follow-up skills • Working knowledge of Google Workspace and Microsoft Office suite • Highly self-motivated with strong ownership mentality and consistent follow-through • Highly detail oriented with proven ability to document systems and processes • Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role • Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement • PMP certification or equivalent • Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges • Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities • Ability to organize ambiguous situations into concrete deliverables and clear next steps • Able to prioritize and manage competing deadlines across a concurrent project portfolio • Strong team-player mentality — this team succeeds together • Location/Travel • This remote role can be located anywhere in the United States of America. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.
Responsibilities
• Align with clients on key project milestones and maintain accountability to agreed timelines • Build and maintain detailed project plans across a concurrent portfolio of client engagements • Identify and manage dependencies, risks, and priorities across multiple work streams • Coordinate internal teams to remove obstacles and keep deliverables on track • Participate in pre-sales planning as a member of client account teams • Identify and engage appropriate resources across client and RainFocus teams • Client Communication & Relationship Management • Serve as the primary point of contact for clients throughout the project lifecycle • Communicate formal weekly status updates to client and RainFocus stakeholders • Communicate with event steering teams and executive-level committees • Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build • Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope • Solicit feedback from clients and team members to drive prioritization • Coordinate post-event reviews between client and RainFocus account team • Surface decision points and escalations to stakeholders to remove obstacles • Change Management • Provide change management support for first-year event clients • Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology • Project Controls • Follow and deliver projects leveraging RainFocus best practice implementation process • Manage expectations, scope, and priorities of implementation • Ensure that all project artifacts are captured and maintained • Monitor and manage project financial performance against targets
Benefits
• At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
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