New Era Technology - IT Infrastructure Engineer (Project Coordinator)
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Requirements
• Strong understanding of IT Infrastructure (cabling, wireless, A/V systems, end-user devices, PC imaging) • IT Infrastructure • Experience in Incident Management / Bridge Coordination / IT Operations • Incident Management / Bridge Coordination / IT Operations • Hands-on experience with ServiceNow or similar ITSM tools • ServiceNow or similar ITSM tools • Knowledge of ITIL processes (Incident, Change, Problem Management) • ITIL processes (Incident, Change, Problem Management) • Exposure to project coordination and scheduling tools/processes • project coordination and scheduling tools/processes • Ability to manage multiple projects and priorities simultaneously • multiple projects and priorities simultaneously • 2+ years of experience in IT Operations / Project Coordination / Incident Management • 2+ years • IT Operations / Project Coordination / Incident Management • Experience in global support environments (preferred) • global support environments • Background in IT project management or service delivery is an advantage • IT project management or service delivery • Core Competencies • Core Competencies • Strong stakeholder and vendor management skills • stakeholder and vendor management • Excellent communication and coordination abilities • communication and coordination abilities • Detail-oriented, proactive, and adaptable • Ability to work in fast-paced, shift-based environments • fast-paced, shift-based environments • Education • Education • Bachelor’s degree or certification in IT / Computer Science / related field • IT / Computer Science / related field
Responsibilities
• Plan, schedule, and coordinate site & remote IT installations/projects (hardware, software, server migrations, etc.) • site & remote IT installations/projects • Act as a central point of contact for incident bridges and project coordination • incident bridges and project coordination • Communicate effectively with clients, account managers, engineers, and vendors • clients, account managers, engineers, and vendors • Ensure optimal resource allocation to meet project timelines and client expectations • optimal resource allocation • Track and publish project status reports, risks, and progress updates • project status reports, risks, and progress updates • Maintain and update service delivery calendars and schedules • service delivery calendars and schedules • Manage and communicate changes, escalations, and critical updates • changes, escalations, and critical updates • Ensure accurate data recording across systems and tools • data recording across systems and tools • Build strong cross-functional relationships with internal teams and external stakeholders • internal teams and external stakeholders • Adhere to safety, compliance, and operational standards • safety, compliance, and operational standards
Benefits
• Work with a global technology organization • global technology organization • Exposure to enterprise IT infrastructure and large-scale projects • enterprise IT infrastructure and large-scale projects • Opportunity to grow in IT operations, incident management, and project coordination • IT operations, incident management, and project coordination • Collaborative and dynamic work environment
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