sfg20 - Implementation Consultant

• Experience implementing SaaS or B2B software solutions in a customer-facing role. • Experience guiding customers through software implementation projects from discovery to go-live. • Ability to gather requirements and translate business needs into practical software solutions. • Strong project coordination and organisational skills, with the ability to manage multiple priorities. • Experience using Microsoft Excel to analyse and manipulate data. • Confidence facilitating meetings, workshops, demonstrations and training sessions. • Strong communication, stakeholder management and relationship-building skills. • Effective problem-solving and analytical thinking skills. • A commitment to continuous improvement and a willingness to learn and adopt new technologies. • YOU'LL ENJOY THIS ROLE IF YOU: • Like working directly with customers and understanding what success looks like for them. • Enjoy facilitating conversations, workshops and collaborative problem-solving sessions. • Take a thoughtful and structured approach to managing work. • Are curious and enjoy learning about new technologies and approaches. • Look for opportunities to improve processes and customer experiences. • Value teamwork, knowledge-sharing and collaboration. • Are comfortable balancing detail with a focus on achieving outcomes. • Experience working with Facilities Management, Asset Management or Built Environment software solutions • Knowledge of CAFM, CMMS, IWMS or similar platforms. • Understanding of building maintenance, statutory compliance or asset management processes. • Experience using CRM or project management systems. • Experience using technology or AI-powered tools to improve productivity, documentation or customer outcomes.