Clutch - Staff Implementation Engineer
Requirements
• 5+ years in implementation, solutions/technical consulting, or a comparable technical delivery role, ideally including complex enterprise or SaaS implementations • A proven track record owning complex, high-stakes technical delivery end-to-end, from architecture through go-live • Comfort operating in ambiguity — bringing structure and a clear point of view to problems that span Implementation, Product, and Engineering, including where ownership isn't yet defined • Experience translating customer-surfaced issues into actionable, well-scoped work for product and engineering partners, and driving those items to resolution across teams • Experience helping a team grow — mentoring others, setting technical standards, and building tooling or process that others adopt • Excellent written and verbal communication; comfortable leading meetings with senior customer stakeholders and partnering effectively across functions • Ability to identify and clearly communicate pragmatic solutions to complex, ambiguous integration problems • Background in Computer Science or equivalent strong technical training • Deep experience integrating with web APIs; familiarity with modern web frameworks (React, Node.js, etc.) • Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs) • Ability to read, write, and understand code in multiple programming languages; working knowledge of Python, JSON, GitHub, and the terminal, with JavaScript/TypeScript a plus • A self-starter who can step into ambiguous, high-stakes problems and decompose them into a clear path forward • Superior time management to run multiple large external customers simultaneously • A passion for working with people — you can explain a complex technical issue so almost anyone can follow it • Nice to have: fintech, financial services, or credit union domain experience • Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.
Responsibilities
• Complete onboarding and ramp on the Clutch platform and delivery motion • Take direct ownership of your first implementation(s) • Get to know the team, learn where delivery friction lives, and begin forming a strong opinion on where the team should focus its efficiency improvement efforts • Be directly leading 2-3 of our largest customer implementations with confidence • Be a reliable partner in cross-functional triage — helping surface, scope, and resolve issues that come up during implementations alongside Product and Engineering • Have shipped at least one process or tooling improvement that helps the team deliver more effectively • Be a “in the details” operator the Professional Services leadership can depend on to help define our process improvement roadmap • Own delivery outcomes at the team and company level — the systems, standards, and frameworks that support how the team works • Help shape how implementation feedback flows into Product and Engineering, so recurring issues get prioritized and resolved • Be actively contributing to teammates' growth through mentorship, standards, and reference work • Be a trusted partner to Product, Engineering, and CS on how Clutch delivers
Benefits
• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Remote Flexibility: • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Unforgettable Off-Sites: • Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays for relaxation and rejuvenation. • Paid Time Off and National Holidays: • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Stock Options: • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working. • Work Trip Budget: • Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions. • Clutch • Please note: This position is offered on a contractor basis. Applicants must have the necessary documentation and authorization to work in the country where the job is located. Clutch cannot provide sponsorship or assist with obtaining work permits for this role. • Please note:
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