Motive - Implementation Consultant

• Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers. • Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption Monitor customer progress and activities to ensure adoption and timely activation. • Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience. • Handle a large volume of phone conversations and email inquiries. • Build customer loyalty by delivering exceptional customer service • What We're Looking • For: 3+ years prior experience in a customer-facing role (sales or support) Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans. • Demonstrate a clear understanding of what success looks like for customers and Motive. • Effective listening and problem-solving skills. • Excellent communication (both written and verbal) and presentation skills. • Proven ability to manage multiple responsibilities with a high attention to detail and professionalism. • Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus. • Experience with fintech and spend management technology is a plus. • Ability to build and maintain relationships with clients and their key personnel. • Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it. • Strong business background including project management, account management, problem-solving, business planning, and analytical skills. • Receptive to feedback, willingness to learn and embrace continuous improvement