certifyos - Senior Product Manager, Credentialing

• CUSTOMER-DRIVEN STRATEGY • You not only love building products, but also building businesses • You know that our role is to deliver delighted, profitable customers for Certify’s business. • Work closely with customers and internal stakeholders to deeply understand credentialing workflows, operational pain points, and opportunities to deliver meaningful value. • Be comfortable prototyping in real time with customers to hone product thinking and requirements. • Act as a strong voice of the customer while maintaining an independent product perspective and long-term view. • Help shape how Credentialing connects with Provider Data, Monitoring, and other parts of the Certify platform. • Establish clear success metrics that measure the impact of product investments on customer outcomes, operational efficiency, and business performance. • Contribute to a roadmap that improves the core credentialing experience while building toward more scalable, connected, and differentiated capabilities over time. • PRODUCT DEVELOPMENT & EXECUTION • Product management is radically different than a year ago, and will be different again in another year, and this excites you. It’s a magical time to be a builder. • Partner with engineering and adapt and evolve as we chart our AI-first approach to building. • Work closely with Operations to ensure the product reflects the realities of how credentialing work actually gets done. • Drive discovery and validation for new features and product bets, including opportunities related to shared credentialing, workflow automation, and AI-enabled experiences. • Help identify where AI and agentic approaches can reduce manual work, improve throughput, and create better experiences without compromising trust or operational quality. • Create leverage through clarity, prioritization, and strong cross-functional execution. • Bring structure to ambiguous problems and help teams make thoughtful, high-conviction tradeoffs. • Build strong partnerships across Engineering, Design, Operations, Client Success, Sales, and leadership. • Raise the bar for product thinking, product communication, and outcome-oriented execution. • Help the broader team stay close to the market, the customer, and the real operational complexity of the credentialing space.