bluecatnetworks - BlueCat - Enterprise Support Engineer

• You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and with the company • You are proactive; a tenacious self-starter to the core • You are technically savvy with a deep knowledge of networking protocols and experience in debugging network issues (packet capture and analysis, etc.) • You have strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog, etc.) and a thorough understanding of DNS, DHCP & Linux with 5+ years’ experience • You are an excellent communicator - you have a way with words & can connect easily with others. You possess a strong ability to explain highly technical issues to non-technical audiences • You have a passion for constant improvement - always looking to do things better (both personally, as part of a team and for the company) • You are capable of prioritizing and allocating resources to / focus efficiently on multiple projects • You have experience managing customers in an enterprise environment and are able to demonstrate excellence in customer service • US citizens vacancy • We are looking for an Enterprise Support Engineer to join our Customer Care department! • If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment. • In addition, we offer a range of appealing perks, including: • A Professional Development Budget • Dedicated Wellness Days and Wellness Week • A Lifestyle Spending Account • An Employee Recognition Program