Aerospike - Senior Support Engineer
Requirements
• Proven experience (7–10+ years) in technical support, systems engineering, or related roles. • Deep proficiency with Linux (certification is a strong plus). • Solid understanding of distributed systems and high-availability environments. • Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus). • Familiarity with hybrid and cloud infrastructure (AWS preferred). • Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues. • Strong written and verbal communication skills. • Comfortable in a dynamic environment; self-starter with a growth mindset. • Participate in on-call rotation for after-hours, holiday, and weekend support coverage • Previous experience in enterprise software technical support. • Exposure to Kubernetes, Docker, or other container orchestration systems. • AWS certification or experience with large-scale cloud deployments. • Education • Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience.
Responsibilities
• Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem). • Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement. • Participate in real-time customer remediation efforts and live incident resolution. • Act as a customer advocate to ensure timely and accurate issue resolution. • Support enterprise customers with mission-critical systems and real-time data use cases. • Assist with new deployments, configuration guidance, and performance tuning. • Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities. • Contribute to a collaborative, agile, and globally distributed support team.
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