AB InBev | Growth Group - Support Engineer

• Collaborate with teams to design, build, deploy and monitor new and existing services; • Build and evolve our change management and release processes; • Identify and improve processes by automation; • Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems; • Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged; • Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling; • Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc); • Update and improve runbooks; • Deep-dive into root cause analysis with teams to prevent incidents; • Collaborate with infrastructure and security teams to build scalable, secured and resilience systems; • Practice Support Engineering methodologies such as defining SLO and error budget; • Work closely with Operations team to ensure all processes are aligned with teams; • Contribute to capacity planning and access management process; • Be constantly challenged to create world-class solutions.