Senior Account Manager

IntusCareRemote - USA$130k – $150k+ Equity4d ago

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Requirements

5-8+ years of experience in account management, client partnerships or commercial roles within healthcare technology, population health or SaaS environments
Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations
Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes
Excellent communication, negotiation and relationship-building skills
Commercial mindset with demonstrated ability to drive renewals, upsells, and revenue expansion
Comfortable collaborating cross-functionally in a fast-paced, high-growth environment
Proficiency with CRM systems and project management tools
Work location: This is a fully remote role based in the United States.
Sponsorship: This position is not eligible for sponsorship.

Manage assigned clients as the primary commercial contact for renewals, upsells, and contract negotiations.
Develop and maintain strong relationships with executive and operational stakeholders across client organizations.
Monitor overall account health and address risks or barriers to satisfaction proactively in conjunction with other cross-functional teams.
Serve as the voice of the customer internally by building trusted, cross-functional relationships efficiently routing client needs without unnecessary handoffs.
Identify opportunities for expansion through cross-sell and upsell strategies.
Lead quarterly business reviews and strategic planning sessions with clients.
Collaborate with Product and Analytics teams to communicate client needs, feature requests, and success stories internally.
Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems.