Arize AI - DevSecOps Engineer (TypeScript & Agentic AI)
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Requirements
• 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment. • Hands-on experience with: - Google Workspaces admin console & SSO - Office 365 suite - Zoom admin controls - Atlassian (Jira, Confluence) - GitHub (user access, integrations, permissions) - Kandji or similar MDM solutions - Bitdefender or similar endpoint protection tools - Scripting or programing language • Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS. • Experience assisting with or completing security questionnaires for sales enablement. • Strong understanding of identity and access management principles. • Excellent written and verbal communication skills. • Self-starter comfortable working independently in a remote environment. • The estimated annual salary for this role is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support. • While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.
Responsibilities
• 🔧Technical Support & Systems Management • Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively. • Manage and support user accounts, access provisioning, and integrations across: - Google Workspaces (SSO-enabled) - Office 365 - Zoom - Atlassian tools (Jira, Confluence, etc.) - GitHub • Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender. • Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues. • Maintain and document standard operating procedures for IT systems and user support. • 🔐 Security & Compliance • Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance. • Assist in responding to security questionnaires from prospects and partners as part of the sales process. • Monitor system logs and alerts to detect and remediate potential threats. • Ensure compliance with identity and access management protocols across all integrated platforms. • 📊 Process Improvement & Automation • Assist in tracking and reporting IT and security metrics for internal review and audits. • Identify opportunities for automating manual tasks and improving operational efficiency. • Help manage asset inventory, software licenses, and endpoint lifecycle tracking. • 🤝 Collaboration & Communication • Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives. • Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security. • Contribute to internal documentation and user training materials.
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