Heidi - Senior Integrations Engineer
Requirements
• 5+ years of software engineering experience, with a track record of owning complex, production-critical systems end-to-end. • Direct experience with enterprise integrations and, ideally, EHR or healthcare-adjacent systems — you're comfortable being the person a hospital system's stability depends on. • Sound engineering judgment: you make sensible trade-offs, scope clearly, and raise quality through testing and thoughtful design rather than heroics. • Genuine ownership and follow-through — you take responsibility for what you commit to, communicate early when something changes, and unblock yourself. • A collaborative operator who works comfortably alongside GTM and account teams, not just other engineers. • Full availability during US Eastern business hours. This isn't a nice-to-have: our largest accounts need real-time coverage, and this role exists specifically to close that gap. • Fluency with modern AI coding tools to accelerate delivery, while staying rigorous about correctness and validation.
Responsibilities
• Own the health of Heidi's strategic enterprise accounts, including building and maintaining account health dashboards. • Respond to session-loss and integration incidents against a sub-2-hour initial response target, and help define realistic SLAs across incident severities. • Identify recurring failure patterns and drive the architectural improvements that fix root causes — not repeated surface-level patches. • Build systems that live inside clinical workflows: shape how Heidi integrates with the EHRs that run American healthcare, so integrations feel native rather than bolted on. • Turn clinical and billing complexity — payer constraints, compliance requirements, health-system-specific rules — into systems that absorb that complexity so clinicians never see it. • Write clean, testable, observable code for workflows that clinicians, operators, and downstream systems depend on. • Own outcomes, not just code: care whether what you build actually reduces churn risk and improves account health, not just whether it technically works. • Ship agentic workflow functionality — AI-assisted extraction, reconciliation, and drafting — with human review, auditability, and clear controls. • Partner closely with the GTM and Enterprise account teams during US business hours, since our largest customers depend on real-time coverage rather than a 24-hour turnaround. • Operate independently while looping in the NA Regional Integration TL on roadmap, prioritization, and cross-initiative dependencies. • Fully remote, with a hard requirement to work US Eastern business hours to stay in step with the GTM team and our largest customers. • Healthcare, Dental, Vision benefit options. • 401k with 3% match. • Personal development budget of $500 per annum. • Become an owner, with shares (equity) in the company — if Heidi wins, we all win. • The rare chance to create global impact as you immerse yourself in one of the leading healthtech startups.
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