PlayStation Global - Physical Security Systems Analyst (12m Day Rate Contract - Inside IR35)
Requirements
• 2–4 years of experience supporting enterprise physical security systems or related technical support environments. • Hands-on experience troubleshooting and supporting physical security platforms such as Genetec, Lenel, CCURE, ExacqVision, or similar systems. • Experience managing or coordinating support tickets and vendor service requests. • Strong organisational skills with the ability to manage multiple priorities in a fast-paced, matrixed environment. • Strong written and verbal communication skills with the ability to collaborate across global teams. • Proficiency with Microsoft Office Suite and familiarity with ticketing or project management tools. • Self-driven, detail-oriented, and capable of working independently with minimal supervision. • Availability for occasional off-hours work to support global operations and project activities. • Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. • Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. • Equal Opportunity Statement:
Responsibilities
• Serve as the primary UK & EMEA operational support resource for global physical security system break/fix activities. • Support a follow-the-sun operating model in partnership with U.S.-based counterparts to ensure continuous global coverage and timely issue resolution. • Manage and resolve Tier 1 and Tier 2 support tickets globally, including troubleshooting, diagnostics, escalation coordination, and basic repairs. • Support the operation and maintenance of enterprise physical security systems including access control, CCTV, visitor management, and mass notification platforms. • Coordinate vendors, service providers, and internal stakeholders to resolve operational issues and support ongoing maintenance activities. • Support small-scale regional and global projects including hardware replacements, system upgrades, migrations, and moves/adds/changes. • Assist with regional security system installations and deployment activities, ensuring timely and compliant delivery. • Collaborate with Global Systems & Technology, Security Operations, IT, Facilities, and external vendors to maintain standardized global processes and system configurations. • Provide documentation updates, ticket tracking, operational reporting, and status communications related to support activities. • Participate in after-hours or emergency support activities when required to support global operations. • Support process improvements and operational efficiencies within the physical security systems environment. • Travel throughout EMEA as needed to support system deployments, troubleshooting, and regional operational requirements.
Benefits
• Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. • Location: London / HybridDuration: 12 monthsDay Rate: £225 – £245 per day (Inside IR35)Engagement Method: Umbrella/PAYEPosition Overview • Location: • Duration: • Day Rate: • Engagement Method
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