abound - Mortgage Operations Associate
Requirements
• Highly organised and able to manage multiple cases and priorities simultaneously. • Detail-oriented and take pride in getting things right. • Proactive, with the confidence to take ownership and keep work moving. • A natural problem solver who enjoys identifying opportunities to improve processes. • A clear and confident communicator, comfortable working with customers, brokers, solicitors and colleagues. • Collaborative and enjoy working as part of a team while managing your own workload. • Comfortable working in a fast-paced, evolving environment where priorities can change. • Confident using Microsoft Office and CRM systems. • Experience in an operations, administration, mortgage support or customer operations role. • Experience within mortgages, financial services, banking or lending is beneficial, but not essential.
Responsibilities
• Manage mortgage applications from submission through to completion, ensuring every case progresses smoothly. • Liaise with lenders, solicitors, surveyors and customers to obtain updates and required documentation. • Ensure all case records are accurate, up to date and compliant with regulatory requirements. • Proactively monitor case pipelines, identify blockers and drive cases forward. • Support the Operations team with day-to-day administration and process improvements. • Work closely with Underwriting and other internal teams to ensure applications move efficiently through each stage. • Deliver a high standard of service and communication to customers and business partners. • Identify and escalate issues that may impact case progression. • Assist with reporting, data management and operational projects. • Help improve operational processes, documentation and customer journeys as we continue to scale.
Benefits
• Everyone owns a piece of the company - equity • Hybrid with 3 days a week in the office • 25 days’ holiday a year, plus 8 bank holidays • 2 paid volunteering days per year • One month paid sabbatical after 4 years • Employee loan • Free gym membership • Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT