OKX - Senior Product Director, AI & Agent (Chatbot)

Singapore3w ago

In Office Director APAC Cryptocurrency Fintech Senior Product Manager Tech Lead Product Marketing Governance Mandarin

Responsibilities

• User-Facing AI Lead the strategy and execution of OKX's conversational AI assistant — an experience that lets users onboard, trade, stay informed, and get support through natural language. You will define what this product is, how it earns user trust, and how it deepens over time. • User-Facing AI • Operational AI & Agent Systems Own the agentic AI roadmap for OKX's internal functions — compliance, risk, fraud, and operations. You will identify the highest-leverage workflows, lead their systematic transformation into agent-driven systems, and ensure every output is traceable and regulatorily defensible. • Operational AI & Agent Systems • AI Platform Own the product design of shared infrastructure that powers both mandates — orchestration, evaluation, safety architecture, and the governance layer that makes AI products configurable and auditable across all markets. • AI Platform • What We Look For In You • 12+ years in product & tech, with 5+ years in a senior leadership role owning technically complex products at scale • Proven track record shipping conversational AI or agentic AI products — as the owner, not a contributor • Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design • Experience operating in regulated environments where auditability and explainability are hard requirements • Strong consumer product instinct alongside operational product rigor • Fluency in financial markets and what it takes to earn user and institutional trust • Executive-level communication in English and Mandarin • Nice-To-Haves • Nice-To-Haves • Background in crypto, fintech, or financial services at global scale • Graduate degree in a technical field • Experience with successful Conversational AI or Agentic AI products

Benefits

• OKX operates at a scale where the gap between what AI can do and what we have built is still enormous. This role exists to close that gap — on both sides of the platform, simultaneously. If that is the kind of problem you want to own, we want to talk. • L&D programs and education subsidy for employees' growth and development • Various team building programs and company events • Wellness and meal allowances • Comprehensive healthcare schemes for employees and dependants • More that we love to tell you along the process! • #LI-WWW#LI-ONSITE • All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. • If in doubt, please apply directly through our official careers website. • Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.