whippy - Operations Associate (LATAM)

• Whippy is a fast growing bootstrapped, profitable, and the category leader in AI communication for staffing, with over 1,000 customers and new industries opening behind it. We are hiring across sales, marketing, operations, and customer success right now, and the person finding and messaging every one of those candidates is me. • We recruit through my LinkedIn on purpose. A founder's message gets replies at many times the rate of a recruiter's. But running searches, writing outreach, following up, and scheduling interviews is close to twenty hours a week, and that is twenty hours I should be spending with enterprise customers and partners. The same is true of the billing follow ups, account changes, and admin that land in my inbox every evening. • Your job is to take all of that off my plate, run it better than I do, and document it so well that someone else can run it after you. Then you move up to the next thing. I am hiring a Head of Operations in parallel, and you will be the first person on their team. If you are good, you will learn more about how a real business works in a year here than in three years anywhere else, because you will be inside the decisions, not reading about them. • Some things you'll do • The first 90 days are mostly recruiting: • Build candidate lists in Sales Navigator and Juicebox against the ICPs I give you for each open role • Message candidates from my LinkedIn account using templates written in my voice, and get good enough at it that I stop editing them • Handle replies, route interested candidates to a screening call or a Loom, and flag anything you cannot answer • Keep Ashby current, schedule interviews and reference calls, and chase interviewers for feedback • Send me a weekly funnel: sent, accepted, replied, screened, hired • By day 90 you add the operations layer: • Monitor Stripe for failed payments and overdue invoices, chase them to resolution, reconcile checks • Process upgrades, downgrades, and churn across Stripe, HubSpot, and our internal tools off a checklist you help write • Keep HubSpot records clean so what a customer signed, uses, and pays always match • Handle Deel onboarding and offboarding steps, travel and dinner bookings, and the vendor list • Once that runs without reminders, you grow into partner administration, process documentation, and whatever the Head of Operations and I need figured out next. I will not pretend that is the day one job. It is earned by making the operational work disappear. But it is real, and the people who do this well become the operations team. • Bootstrapped and profitable, so revenue is the strategy. Our customers are East Coast, so we start early. No task is above or beneath anyone here, including me, and I still cold call. We use AI to move fast, but we own our work and verify every fact. Speed over polish. Results over activity. You will always know where you stand with me. • What I'm looking for • Writing above all. You will be writing as me to VPs at American companies. It has to sound like a sharp person, not a template. This is the number one predictor of success in the role • Organized to a fault. Nothing you own gets asked about twice • Comfortable with a daily number. Outreach is a volume game run with care, and you like seeing the funnel move • Curious, coachable, and low ego. You want feedback and you get better quickly • Judgment. Half this job is defined tasks. The other half is noticing what needs doing before anyone assigns it • Ideally one to three years as an SDR, recruiting coordinator, or operations associate at a SaaS or tech company selling into the US. If your path is unconventional and you can explain why it makes you good at this, apply anyway • Fluent written and spoken English, and able to work US Eastern hours • Experience with Stripe, HubSpot, or Ashby is a plus, not a requirement. I can teach tools. I cannot teach ownership. • You'll thrive here if... • You get energy from a clean inbox and a moving funnel • You would rather own a small thing completely than touch a big thing lightly • You want to see how a company actually runs from the inside, and you are willing to do the unglamorous work to get that seat • You are excited by a job that changes every month • This is not for you if • You think outreach and billing are beneath you. They are week one, and they are how you earn everything after • You need detailed instructions for every task • You are looking for a job description that stays the same • $2,000 to $3,000 USD per month total ( base plus monthly performance bonus) depending on experience and location, with a WeWork membership included for Buenos Aires hires. • 1. You apply and I review it myself • 2. A 30 minute call with me • 3. A short take home: two outreach messages to sample candidate profiles written in my voice, and one billing scenario. You present it to me on a 30 minute call • 4. A 30 minute call with another key Whippy member