Customer.io - Senior Manager, Data Science & Analytics
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Requirements
• 7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams. • Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics. • Advanced SQL skills and proficiency with Python or similar analytical tools. • Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making. • Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences. • Comfortable balancing strategic leadership with hands-on analytical work when needed. • Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools. • Experience in B2B SaaS, PLG, or subscription-based businesses preferred. • Based in the Americas, remote-friendly.
Responsibilities
• Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience. • Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments. • Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business. • Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics. • Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team.
Benefits
• You'll have real ownership - of a team, of a data function, and of a company that's actively building toward an AI-native analytics future. This isn't a reporting shop. You'll have a seat at the table with senior stakeholders and the latitude to shape how data drives decisions at Customer.io. • We believe in transparency. Starting salary for this role is $170,000 - $200,000 USD depending on experience and subject to market rate adjustment. • $170,000 - $200,000 USD • We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • 30-minute video call with Recruiter • 45-minute video call with Hiring Manager • Three 30-minute video calls with team members • Take-Home Assignment + Review call with the full panel • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
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