Customer.io - Senior Data Scientist
Requirements
• 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment. • Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems. • Proficiency in SQL and Python for large-scale analysis, modeling, and exploration. • Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus. • Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners. • An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements.
Responsibilities
• Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention. • Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition. • Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends. • Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics. • Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.
Benefits
• This role offers the opportunity to work on high-impact problems across the business while helping shape how data science and analytics evolve within the organization. You'll have the autonomy to explore meaningful questions, influence strategy, and help build a stronger data-informed culture. • We believe in transparency. Starting salary for this role is $140,000-$150,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. • We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • 30-minute call with Recruiter • 45-minute call with Hiring Manager • 45-minute 1:1 Technical Interview • Take-Home Assignment + 45-minute review call • 30-minute Final Interview with Stakeholder • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
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