keyloop - Head of Legal
Requirements
• a practical, commercially minded operator who can bring structure and discipline to a busy function; • strong people-management and coaching skills, with the ability to develop and motivate a dispersed team; • excellent prioritisation, organisation and stakeholder-management skills; • comfort working in a fast-paced, private equity-backed environment undergoing change; and • a delivery focus, with the judgement to know what to handle, what to delegate and what to escalate. • ## What Success Looks Like • a functioning intake and triage model, with every matter carrying a named owner and deadline; • consistent adherence to agreed service standards and a measurable reduction in escalations reaching the General Counsel; • a clearer, more accountable UK, Prague and India operating model with disciplined handoffs; • controlled and well-governed external counsel spend; and • a legal team that is better managed, better supported and more trusted by the business.
Responsibilities
• TEAM MANAGEMENT AND DELIVERY • lead the day-to-day management of the legal team, including workload allocation, matter triage, prioritisation and tracking; • own the UK, Prague and India operating model, including handoff discipline, escalation rules and cross-border coordination; • provide people management for the team, including regular one-to-ones, coaching, performance monitoring and development; and • act as the first escalation point for the team, resolving matters at the appropriate level and escalating only genuinely strategic matters to the General Counsel. • ## STAKEHOLDER SERVICE • own stakeholder service delivery, including response standards, communication discipline and adherence to agreed service levels; • maintain clear ownership of matters so that business stakeholders always know who is responsible for their request; and • build and sustain effective working relationships with business unit leads across Sales, Marketing, Professional Services, Finance and HR. • ## EXTERNAL COUNSEL AND COST CONTROL • manage and oversee external counsel spend, including instruction, oversight and cost management; and • operate a clear mandate and approval framework for matters referred externally, reducing unmanaged outsourcing. • ## OPERATING DISCIPLINE AND IMPROVEMENT • own the matter tracker and feed the function's KPI dashboard, managing the team to agreed standards of responsiveness, quality and backlog health; • implement and maintain intake standards, service tiers and triage rules; • drive process improvements, template standardisation and legal operations discipline; and • execute legal risk controls, identify emerging risks and escalate them appropriately. • ## Candidate profile - QUALIFICATIONS AND EXPERIENCE • a qualified lawyer (England and Wales, or an equivalent jurisdiction) with substantial post-qualification experience, including in-house experience; • a strong commercial and technology background, ideally gained in a software, SaaS or technology business; • proven experience managing a legal team, ideally across more than one location or jurisdiction; and • demonstrable experience of managing external counsel and controlling legal spend.
Benefits
• Salary: competitive, [salary range to be confirmed with HR]. • We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. • An inclusive environment to thrive • We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. • Be rewarded for your efforts • We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. • Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
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