claimsorted - Head of Claims

London, England, United Kingdom$150k - $200k+ Equity3w ago

In Office Director EMEA Head of Legal Head of People Governance Coaching Close

Requirements

• Deep technical claims expertise across auto, property, and liability • Experience working in a startup or a scale up • Experience leading claims operations and technical governance • Experience managing Team Leads and Claims Managers • Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks • Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes • Legal background strongly preferred • You should thrive here if you: • Get frustrated by inefficient systems and want to rebuild them • Care deeply about operational excellence • Enjoy making difficult decisions under pressure • Like being close to the work instead of managing from a distance • Operate with urgency and intensity • Prefer ownership over bureaucracy • Want to build something industry-defining • Outcomes You’ll Own • Claims quality and technical accuracy • Leakage reduction • Complaint rates • SLA and backlog performance • QA and audit scores • Fraud and litigation outcomes • Recovery performance • Team quality and satisfaction • Claims governance across all accounts

Responsibilities

• Rebuild claims operations from first principles • Redesign workflows, escalation structures, QA systems, and claims governance • Identify operational bottlenecks and eliminate unnecessary complexity • Build scalable claims standards across multiple lines of business and regions • Partner with product and engineering teams to automate and improve workflows using AI • Own technical claims excellence • Define claims handling standards across auto, property, liability, travel, renters, and other products • Own governance for complex, high-risk, litigated, or precedent-setting claims • Drive improvements in leakage, fraud prevention, recoveries, and audit performance • Review difficult claims personally and make final technical decisions where needed • Build elite claims teams • Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers • Raise the technical bar across the organization • Create coaching systems, calibration frameworks, and technical training • Build a culture of ownership, urgency, and high standards • Partner with customers • Act as the senior claims expert in customer and partner meetings • Support launches, audits, escalations, and strategic insurer discussions • Build trust with carriers, MGAs, brokers, and enterprise partners

Benefits

• $150K – $200K • Offers Equity • £110K - £150K • Please Note: we have set up limits for applications for this role. It is in the Application Limit group. The following limits apply to applications for all jobs within this group: • Application Limit • Candidates may not apply more than 2 times in any 60 day span for any job in the Application Limit Group. • Application Limit • Candidates may not re-apply to the same role within 365 days if not presented with an offer • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here