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Jobs(31,365)/Head of People Role(61)/Taptap Send (3) - WordPress Full-Stack Developer
Taptap Send

Taptap Send - WordPress Full-Stack Developer

Nairobi; Dubai6mo ago
In OfficeDirectorEMEABankingFintechHead of PeopleHead of EcosystemTeam LeadershipCoachingProduct MarketingReportingStakeholder Management

Requirements

• Own growth tactics across sending countries: customer acquisition and retention, pricing, user research, product quality, and customer experience • Recommend product improvements based on market, competitor, and customer insights • Team Leadership & Development • Lead the team on the ground to execute collaboratively aligned timelines • Hire, inspire, develop, and retain top, diverse talent • Own team development and coaching • Preference for Nairobi, Dubai or London base • Ability to travel internationally periodically and ad-hoc to meet banks, regulators, disbursal partners, internal stakeholders and customers • Keen interest in understanding the East African diaspora • Advanced stakeholder management capability • Experience building, developing, managing and leading teams multi-regionally. • Understanding of the regulatory landscape of East Africa (financial regulation is advantageous) • Strong analytical skills and ability to make data-driven decisions. • 7 to 15 years experience in a fast paced and high growth-environment such as startups, operations, consulting, finance, or similar • An acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes • Outgoing - you love speaking to people and enjoy building meaningful relationships • Execution Oriented - we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation • Mission Oriented - you are passionate about working for a net positive organisation / tech for good • Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment • Driven - you thrive in a fast-paced, target oriented company • Propose solutions • Be proactively candid, with yourself and others • Love the particular • Create positive energy • Maybe, even have fun

Responsibilities

• Strategy & Execution • Establish a vision, strategy, and execution plan for East Africa (launching and scaling sending and receiving markets) • Think creatively about driving adoption, improving profitability, and increasing brand awareness • Report to the executive leadership team on progress, insights, and needs with a data-driven, test-and-learn mindset • Monitor, understand, and interpret growth, operational, and financial metrics to improve execution • Partnerships & Stakeholder Engagement • Build trust-based relationships with diaspora communities and commercial partners in East Africa to strengthen brand awareness and unit economics • Collaborate closely with internal stakeholders (Customer Service, Finance, Tech, Legal, Compliance, People Ops, etc.)

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