Flex - Head of Licensing & Exam Management

• License Strategy & Operations • Own Flex's multi-state licensing strategy across servicing, brokering, and money transmitter licenses, including acquisition, renewals, amendments, and surrenders. • Design and maintain a comprehensive license matrix that maps licensing requirements to Flex's products, entities, and jurisdictions — ensuring the company always knows where it has the right to operate and where gaps exist. • Build scalable workflows for license applications, renewals, and regulatory filings, leveraging licensing management platforms (e.g., Brico/NMLS integration) to automate deadline tracking, document management, and submission processes. • Monitor regulatory changes at the state and federal level that affect licensing requirements, and translate those changes into actionable updates to internal policies, processes, and filings. • Establish and own the escalation process for at-risk licenses, including remediation plans, stakeholder communication, and regulator engagement. • Partner with Legal to evaluate licensing implications of new products, features, and market expansions — ensuring licensing readiness is embedded into product roadmaps and go-to-market planning. • Exam & Audit Management • Architect Flex's exam readiness framework, ensuring the company is continuously prepared for state regulatory exams, bank partner audits, and ad hoc regulatory inquiries. • Lead exam execution end-to-end: scoping, stakeholder preparation, evidence collection, regulator meeting facilitation, data request tracking, and real-time internal reporting. • Build and maintain a centralized repository of exam artifacts, response libraries, and institutional knowledge that accelerates preparation and improves response quality over time. • Own post-exam processes including root cause analysis of findings, corrective action tracking, lessons learned documentation, and procedure updates. • Develop pre-exam preparation programs — including mock exams and stakeholder readiness sessions — that strengthen Flex's posture and reduce risk of surprise findings. • Regulatory Relationships & Cross-Functional Partnership • Serve as a primary point of contact with state regulators on licensing and exam matters, building constructive relationships that support proactive issue resolution and reinforce Flex's credibility. • Partner with Legal, Product, Operations, Finance, and Business Development to ensure licensing obligations and exam expectations are understood and embedded across the business. • Represent the LEM function in internal governance forums, bank partner meetings, and senior leadership updates — translating licensing and exam posture into clear, decision-relevant insights. • Generate compliance reporting on license health, exam readiness, and regulatory engagement — including dashboards, KPIs, and executive summaries that provide real-time visibility into the pillar's performance. • Leadership & Program Maturity • Define and execute a maturity roadmap that moves Flex's LEM function from ad hoc to mature across license management, exam management, change management, and reporting. • Implement AI-enabled workflows and automation to increase the speed, accuracy, and auditability of licensing and exam processes — with appropriate human-in-the-loop governance. • Lead, mentor, and develop team members, establishing clear performance expectations, creating career development paths, and building a bench of future compliance leaders. • Set the operating rhythm for the LEM team — including prioritization frameworks, SLA-based workflows, and reporting cadences that ensure disciplined execution without bottlenecks.