Envoy Global, Inc. - Global Billing Coordinator

• As our Global Billing Coordinator, you will be required to: • Successfully work within Envoy’s order management and billing systems to deliver accurate invoices to customers on a timely basis. This includes reviewing invoices for accuracy while managing relationships with a growing list of clients that may require customer specific invoice options. • Mange invoice adjustments and/or credits that are to be applied to customer accounts; coordinate unique customer needs for invoices and account statements. • Utilize and maintain third-party billing websites for invoice submission and collections outreach. • Manage emails coming to the accounts receivable inbox. • Develop and maintain relationships with counterparts on the external customer and internal business side (case managers) to understand billing and payments experience for Envoy customers. • Reach out to customers on overdue balances to ensure timely payment of invoices and assist in resolving invoicing questions from customers; leverage customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment. • Responsible for cash related activities including application of cash receipts to open invoices, cash reconciliations, and detailed cash tracking. • Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution • Regularly coordinate with the accounting team to ensure that transactions are recorded accurately and timely; assist with any reconciliations or analysis on customer billings, collections, or trending. • Recommend and help formulate policies, procedures, and system enhancements to improve invoicing and collection operations. • Support finance team with ad hoc projects • To apply for this role, you should possess the following skills, experience and qualifications: • Bachelor's degree preferably in Accounting or Finance; and/or similar credentials or relevant experience • 3+ years of experience in accounting, billing and collections, or related position • 1-3 years of experience in a customer-facing role • Experience processing & adjusting invoices from a billing system; experience with the Billing-Platform system is a plus • Advanced level proficiency in Excel, Outlook and Word • Must speak fluent English; Ability to read English, Dutch, French, and German or use the appropriate tools to translate