JetBridge - Senior Support Engineer
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Requirements
• Experience with tools such as Retool, Django Admin, or similar admin tooling • Familiarity with Datadog, Airflow, Postgres, or BigQuery • Experience working with eCommerce or marketing analytics systems
Responsibilities
• Act as the primary technical contact for support tickets and Slack escalations • Debug customer implementations involving tracking scripts, APIs, and data pipelines • Write and optimize SQL queries to investigate data discrepancies • Analyze logs and investigate backend issues • Own data quality issues from identification to resolution • Escalate reproducible product bugs with detailed technical context • Improve documentation to reduce repeat issues and enable self-serve workflows • Translate technical findings into clear explanations for non-technical stakeholders • What They’re Looking For • 2+ years of software engineering or support engineering experience • Strong SQL skills with the ability to analyze production data • Working knowledge of JavaScript, HTML, and web APIs • Experience working directly with customers in a technical capacity • Strong analytical and problem-solving skills • Ability to clearly explain technical concepts in writing • Comfort working in ambiguous technical situations
Benefits
• Backend-heavy technical support role, not surface-level troubleshooting • Direct exposure to production data pipelines and real customer implementations • High ownership over data quality and resolution • Close collaboration with engineering teams • Fast-growing company with strong product-market fit • If you enjoy solving real technical problems and want to work close to production systems and customer impact, this is a strong opportunity.
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