Updater - Lead Platform Engineer
Requirements
• Excellent cross-functional collaboration abilities beyond traditional IT/ops boundaries—you regularly engage with functions across the business to understand their needs, gather feedback, and champion DevEx improvements. You're as comfortable explaining infrastructure tradeoffs in a product planning meeting as you are debugging a Kubernetes cluster • Ability to communicate effectively to both technical and non-technical audiences alike, and leverages visuals, data, and concise documentation to build shared understanding • Deep empathy for DevEx—you genuinely understand engineer pain points, involve users in design decisions, and measure success by how much you improve their daily work • Positive, team-oriented mindset that treats every day as an opportunity to improve and inspire others through your can-do attitude • Technical • Previous experience on a platform engineering team where you led complex infrastructure or tooling migration efforts and built useful dev-focused tools that required deep understanding of product development workflows, sprint planning, and release cycles across multiple pods • Deep practical experience architecting and implementing solutions in AWS, backed by strong command of cloud design patterns and technologies • Deep expertise in Kubernetes containerized workloads and orchestration • Strong command of observability tools like DataDog or Prometheus • Proficiency in Terraform IaC • Experience in building and maintaining CI/CD pipelines and associated best practices • Solid experience with Git via Gitlab, Github, or Bitbucket. • Familiarity with GitOps tooling like Spacelift or Flux • Strong project management skills that balance interrupt-driven and roadmap work • Eagerness to learn new and evolving technologies in the Platform Engineering ecosystem • Frontend or backend development skills • Previous experience as project lead or team lead • Experience working embedded with or closely partnering with product squads/pods in an agile environment • Use of AI tooling to help improve efficiency in your daily work • Previous experience tuning SQL and caching technologies
Responsibilities
• Embody a culture of continuous improvement and shared ownership backed by clear documentation, runbooks, and other shift left contributions • Treat platform capabilities as products—gather requirements from development pods, prioritize based on impact, iterate based on feedback, and measure adoption and satisfaction • Build strong, collaborative relationships evidenced by proactive engagement from product teams • Continually improve system reliability and observability coverage • Reduce tooling and config complexity so that engineers spend less time fighting tools and more time building features • Optimize Infrastructure costs without compromising reliability • Reduce time-to-production for new features and services • Ensure reliable, repeatable, and better standardized deployments with minimal manual intervention
Benefits
• This posting is anticipated to remain open until 2/28/2026 . The new hire salary range for this position is $180,000 - $215,000 annually. Factors which may affect the starting pay within this range include skills, experience, and other qualifications aligned with Updater's internal leveling guidelines. • Updater is a leading technology platform helping major brands acquire and retain customers at scale. We are on a mission to power millions of complex transactions through intelligent, autonomous systems. By combining deep integrations, real-world data, and purpose-built AI agents, we’re transforming fragmented purchasing workflows into seamless, automated experiences – freeing businesses and consumers from operational friction and enabling a new standard of speed, accuracy, and scale. • Updater has raised over $450 million from leading investors, including SoftBank Capital, Vista Credit Partners, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. For more information, please visit www.updater.com.
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