Cytora - Business Analyst
Requirements
• If this role sounds like the right next move, we’d love to hear from you. You might bring: • Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution) • Proven ability to run client-facing workshops and influence senior stakeholders — including the confidence to challenge established thinking constructively • Practical, hands-on experience with AI tools — including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations • High standard of written and verbal communication. • Multilingual skills: Fluency in English, and the ability to write and speak multiple languages would be advantageous
Responsibilities
• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification. • Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user. • Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams. • Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle. • Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot. • Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting. • Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation. • Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation. • Collaborate within agile delivery teams to manage priorities, risks, and dependencies. • Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.
Benefits
• We’re building the future of insurance and we’re doing it together. At Cytora, now an Applied Systems company, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. • We’re building the future of insurance and we’re doing it together. • We build a culture that sees you not just your output. You’re a teammate and you matter here. We draw on the full range of our team’s backgrounds and experiences because that diversity is what makes our thinking stronger and our products better. • We build a culture that sees you • We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them. • We believe flexibility fuels performance. • Here’s what you can expect when you join us: • Flexible working and remote options • Professional development budget & conference access • Annual company retreats • A mission-driven culture that puts people first • Learn more about the people behind our products at https://www.cytora.com/about-careers. • Your Security Matters: Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @cytora.com / @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers. • Your Security Matters: • AI Utilization • We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are always conducted by real humans. • EEO Statement • Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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